Salon Policies

Appointments & Arrival Time

Please arrive on time for your appointment where possible.

If you are running late, please phone or message me as soon as you can. Arriving more than 5–10 minutes late may affect the time available for your service, as I may have another client booked in afterwards.

In some cases, your appointment may need to be shortened or rescheduled.

Cancellations & No-Shows

I completely understand that plans can change, but I kindly ask for at least 48 hours’ notice if you need to move or cancel your appointment.

If you do not attend your appointment, or cancel with less than 48 hours’ notice, you may be asked to pay the full appointment cost before booking again.

This helps protect the time set aside for your appointment and allows me the chance to offer the space to another client.

Deposits

For larger services, a deposit may be required to secure your appointment.

Deposits are non-refundable, but may be transferable if enough notice is given to move the appointment.

The deposit amount and details will be confirmed at the time of booking.

New Colour Clients

All new colour clients will need to have a consultation and skin test before their first colour appointment.

This is an important part of the process and helps ensure your colour service is suitable and safe for you.

A colour appointment cannot go ahead without the required skin test.